Workforce
MMS Field Management (MMSFM) can offer a ‘on-demand' field-force service-management proposition incorporating CRM and work management capabilities, for mid-sized businesses. MMS FM allows organisations to automate and manage the work-scheduling of their field service operatives, reducing operational costs by around 20%, without the need to make any capital investment in IT infrastructure.
Efficient customer relationship management (CRM) is vital for companies to remain competitive and maintain a clear vision of their customers' requirements, from first contact through to service delivery and aftercare. A poor service, badly delivered, causes customer dissatisfaction and can have a negative effect on any potential future business. Mobile work scheduling & management provides the potential to improve customer satisfaction by enhancing service efficiency and allowing an informed dialogue with the customer.
The MMS FM provides positive answers to the following problems, common in many service organisations.
- Are you sure your company is meeting its service level commitments?
- Do you know what your field operatives have been scheduled to do?
- Do you want to know where you field operatives are?
- Do you want to know how productive they are?
- Are you using any paper-based forms in the field which have to be checked and then typed into a computer when finally handed back into the office?
- Do your field personnel have to call into the office to get or give updates?
- Is it possible for you to invoice your customer immediately work is completed?
MMS FM is offered and managed as an ‘on-demand' solution by Mobile Managed Services producing the following extra benefits.
- Managed service offering with defined service-level agreements - we keep working so our customers can.
- Clear, easy to understand, integrated billing, from a single source, that can be managed on-line - low cost of administration of WFM.
- Single point of contact for service - no ‘is the hardware or software?' arguments.
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Speak to us today on +44 844 8540 444.
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